FAQ

How long does shipping take?

Shipping times vary depending on your location. Most orders are delivered within 7–15 business days after processing.

Do you offer worldwide shipping?

Yes, Cosmetic Palace ships to customers worldwide.

How can I track my order?

Once your order has been shipped, you’ll receive a tracking number via email to monitor your delivery status.

What payment methods do you accept?

We accept secure payments through major credit/debit cards, PayPal, and other trusted payment providers available at checkout.

Can I return or exchange an item?

Yes. If your item arrives damaged or defective, please contact us within a few days of delivery and we’ll assist you with a replacement or refund.

Are your products safe to use?

Yes. We carefully select products that meet quality and safety standards. Please follow the usage instructions provided with each product.

Do your LED lights and projectors come with remote controls?

Most of our lighting products include remote controls or app connectivity. Product features are listed in each product description.

How do I contact Cosmetic Palace?

You can reach us anytime through our Contact Us page or by email. Our support team is always happy to help.

How long does order processing take?

Orders are usually processed within 1–3 business days before shipment.

Can I cancel my order after placing it?

Orders can only be canceled within a limited time after purchase. Contact us as soon as possible if you need assistance.